Customer Service Delivery Research And Best Practices J-b Siop Professional Practice Series from Pfeiffer
$70.00 $69.61
Save 1%!
Usually ships in 24 hours
This item ships for FREE with Super Saver Shipping.
In Stock
Click images to enlarge
Introducing: Customer Service Delivery Research And Best Practices J-b Siop Professional Practice Series from Pfeiffer
Customer Service Training Mall are delighted to offer the famous Customer Service Delivery Research And Best Practices J-b Siop Professional Practice Series.
With so many on offer these days, it is good to have a name you can trust. The Customer Service Delivery Research And Best Practices J-b Siop Professional Practice Series is certainly that and will be a great purchase.
For this reduced price, the Customer Service Delivery Research And Best Practices J-b Siop Professional Practice Series comes highly recommended and is a regular choice amongst most people. Pfeiffer have provided some great touches and this means good value.
Manufacturer Description
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
