What Would You Like Me To Do???
I recently stayed in a hotel and the experience made me wonder just a bit about how the staff could have possibly made it better.
There were a few things that were wrong and when I brought these to the attention of the staff, their reply was always “What would you like me to do, sir?” Perhaps they were being friendly or perhaps they just wanted to be able to do what I thought I wanted. But their reply kind of rubbed me the wrong way.
There is a difference between making the customer part of the resolution and making the customer responsible for the resolution. I believe we best serve the customers by offering them choices and making them part of the process that way.
for example, if the room was noisy, the staff could have said; “We could move you to another part of the hotel where it is quieter if you would like or is there something else you think might be a better idea?” At least they would have offerred some kind of alternative and not made me feel responsible to resolve the issue.
You see, customer service is all about finding the best resolution to a situation while making all parties relaxed and comfortable throughout the process. In other words, we want the experience to be as positive as possible without any negative aspects. If we can do that, we have a much better chance of keeping that customer happy and coming back.
That just makes sense, doesn’t it? A happy customer is a satisfied customer. So let’s make an effort to make our customer experience better by interacting better and more positively with every one of our customers.
After all, that’s what it’s all about, right???
reprinted with permission of the
Customer Service Training Institute
The 11 Cents A Day Method!
Some people have all kinds of excuses for why they can’t do something or accomplish anything. You know the type of person we are talking about. We all know the one person at the meeting who always points out why something can’t be done but never has any ideas on how to actually get something accomplished!
But that’s not you. At least we hope not!
But some reasons are not excuses but valid concerns. The two most popular, and often 100% true, involve time and money. Something either costs more than we can afford or involves so much time, our busy schedule just cannot support it.
But we can show you how you can get the skills you need to improve your performance, your productivity, and become more valuable. We can show you how you can reduce stress, improve your communication skills, and do this within any budget and any schedule.
We know because we did it and we are believers!
The Customer Service Training Institute (CSTI) has a great selection of training manuals available for a special low price of just $37.95. If you break that down that comes out to less than 11 cents a day! That is well within the budget of anyone, and we mean anyone! That is less than the cost of one dinner out at a restaurant or taking the family out for a fast food meal or pizza!
So much for the financial excuse! But wait, the best part is yet to come!
CSTI manuals are designed to be used in a self paced, home study format. That means YOU decide WHEN you train and for HOW LONG you train! YOU decide how to fit it into your schedule! You can get the skills you need in training “sessions” as short as 15 minutes!
Think about the time you could use to train. If you take the train or bus to work, use that time to train. How about 15 minutes during your lunch hour? Maybe set aside a half hour after dinner 2 or 3 nights a week?
The possibilities are endless. Waiting in the waiting room at the doctors office. sitting and waiting at Motor Vehicle, or waiting for your child to finish sports practice. You would be suprised at the time you could use to get the skills you need to be the best you can be.
We have found this to be the easiest and most cost effective way to get these valuable and essential skills. The training is top quality and easy to complete, the cost is extremely affordable and within anyones budget, and the flexible schedule capability allows those people with even the busiest schedules to get these valuable skills.
Get more information by clicking the link below and taking advantage of this great limited time special price. It’s over 60% off the original price and that makes this program an unbeatable deal!
Now let’s see “Mr/ I Have An Excuse” try and find something wrong with this!
Change Your Life For 11 Cents a Day!
Some people think that it takes a lot of time, effort, and money to improve yourself. Well, these people are wrong and we can provie it to you!
The single most important skill for anyone to have today is the ability to communicate effectively. Without the ability to communicate, your ability to succeed is made countless times harder. In sme cases, it might be impossible!
Good communication skills are the backbone and focal point of customer service training. Being able to communicate and listen effectively is what makes the foundation for the very best customer experience! But these skills teach you so much more. In fact, mastering these skills will have a profound effect not only on your business or career life, but in your personal life as well!
Imagine how much easier, and less stressful, your life would be if you had fewer misunderstandings, disagreements, fights, or bad situations? Imagine how much happier you would be if your life were less stressful and more productive? Even more important, how much would it mean to you and your family to have a happier environment at home?
Look, this is not an over-hyped sales pitch! These are honest to goodness benefits of having good interpersonal skills. Those people who know how to communicate properly and effectively are able to accomplish more in less time and also know how to get more of what they want and also make those around them happeir as well!
Customer Service Training is all about giving everyone more of what they want and making tough situations go away. These skills are all about making life easier and creating more time to do the things you need or want to do. Can you think of what you might do with some extra time each week?
The great thing is that it is not difficult to get these skills and it is not expensive either! Stayed tuned and we will show you how you can get these skills quickly and for about 11 cents a day!
Size Really Doesn’t Matter!
One of the great things that has happened over the last 10-15 years is that the Internet has “levelled the playing field” when it comes to smaller companies being able to compete with the “big boys”. It is actually possible for someone working out of their bedromm to effectively compete against the larger, more established businesses. This has created opportunities for people that previously took hundreds of thousands of dollars just to get started.
But no matter how large or small your business is, you still need to make certain that you provide value and satisfaction to your customers. Why? Because all these new opportunties created by the Internet have also increased the number of options available to every customer. So, yes, the opportunties are there, but you will have more people fighting for the same customers.
For example, 20 years ago, if you wanted to purchase a piece of lawn equipment, you would have had to go to your local dealer or home center and choose from their stock. Today, you search in a search engine and you can pick from hundreds of stores with a far greater inventory and purchase something that is exactly what you want!
So what does that mean to those of us in business? What it means is that we have to make every effort to provide the types of products and service that our customer want, need, and enjoy. We need to make purchasing from us enjoyable, profitable, and rewarding. In other words, we need to create a 100% positive customer experience.
Another reason for creating this type of experience is that one thing we have lost in today’s society is customer loyalty. People are no longer buying from a business just because they bought from them in the past. Today they are looking for the best value and best experience. If they don’t get it, they will look elsewhere.
Don’t give your customers any reason tolook elsewhere. Because if you do, you might lose a customer to the many other businesses out there trying to steal them from you!
You Go Girl! A Great Resource for Women!
When it comes to the workplace, sometimes women face situations and obstacles that are not necessarily there for men. While this isn’t fair, it is the truth. Because of this, it might be more difficult for women to achieve the same level of success without some additonal effort or perhaps a different approach.
“You Go Girl, a book written by well known expert Patricia Huber, is perhaps the best resource on how women can become more effective in the workplace and shows everyone easy to learn and implement techniques on how to deal with difficult people and turn even the most negative situation into a positive one.
Ms. Huber shows women the way to reduce stress, increase productivity, and become more successful. Best of all, she does this in an easy to read and fun format. Ms. Huber has given classes and seminars on this and other topics and is a highly sought after speaker.
The book “You Go Girl” is available now for instant download and will surely be one of your most important resources. It’s a great gift as well! Ms. Huber has also included an audio file of one of her seminars as well so you can learn quickly and easily!
For more information, just click on the link below.
We know you will enjoy reading the book as we did and the skills you learn will serve you well now and in the future!
Do You Really KNOW What Your Customers Want?
You would be suprised to know how many sales people and how many business “guess” when it comes to understanding what their customers are looking for. Not so suprisingly, those business fail to reach their potential and also fail to grow as fast as they could.
If you were a doctor, you wouldn’t take a wild guess as to what was wrong with your patient, you would take the time and run the tests you needed to understand what was going on. You would ask questions and you would make an educated judgement.
The same holds true for your customers and the customer service experience they recieve from your business. In order to be successful, you cannot guess what your customers want, you need to KNOWN!
Nate Booth, a well known customer service and business training expert, knows what needs to be done to make sure you understand exactly what your customers want, need, and expect from you and your business. Even more important, he knows how to teachothers the easy to learn and implement techniques and procedures that will allow you to KNOW not guess what your customers are looking for from you and your business!
Take minute to click on the link below and check out this great Seminar on DVD from Nate Booth. It is worth many times the price and you could make back the entire cost of the DVD by closing just one extra sale.
We tried it, we loved it, and we;re 100% certain you will find this DVD to be one of your most prized possessions!
Where Did They Go?????
Customers leave businesses for various reasons. sometimes they outgrow the need for a product like in the case of parents with young children that no longer use diapers or people who get older and no longer purchase sporting goods or similar products. Heck, some of our customer will even pass away. There is nothing you can do about most of these losses.
But some customers leave because you allowed them to leave. You gave them an excuse. You gave them a reason to look elsewhere. That is a huge problem in itself but there is another part of the equation that makes all of this far worse.
Most of your customers will never tell you why they left you and your business! they will just go and start looking at your competition. You won’t have a clue!
Why do customers do this? The answer is that most people do not like confrontation or to even be a part of a negative conversation. They will go to great lengths to avoid that. So, for reasons only they know, you have lost a customer.
So what can you do about this?
The only thing you can do is to make sure your customer service experience is the best it possibly can be. Your products must be good, your selection good, your sales support and after sales support excellent, and you must always strive to offer more and be better than your competition.
That means working on all your processes andprocedures, improving skills, and always looking for ways to make doing business with your company a completely positive experience.
All of the products on this site are dedicated and focused on allowing you to do just that.
Take the time to address issues and concerns now before they cost you customers.
A Little Bit of Fun Helps Get the Job Done!
Anyone who has taken a training program of any kind knows that sometimes things can get bogged down at times and people lose interest. Even the best put toether program can suffer from disinterested participants, long days, and several other issues.
But sometimes even the most difficult of people or situations can be easily overcome by injecting a little bit of fun or levity into the customer service training course. We found this publication to be a great way of combining training and fun into one package that helps keep people interested and alert.
Games and exercises help keep people energized, alert, responsive and actually help the learning process. Best of all, adding a little bit of fun helps even the most resistant person learn despite themselves.
This book is a great addition to your customer service training arsenal a dn one that every trainer should have and use regularly. This book could easily be priced 2 or 3 times the regular price and would still be a valuable resource.
For more information, just click on the image below.
Amazing Value on Home Study Training!
Let’s face it. We all need to sharpen our customer service skills but it is just too darn expensive or inconvenient to attend seminars or college classes! Plus, who has time to travel and take classes with everyone’s busy schedules.
Plus, as if that isnt enough, have you seen the prices on some of those seminars????
They can cost hundreds and even thousands of dollars and you still have to go to them and do it on their schedule!
We ran across a great deal on some self-paced, home study customer service training modules. Home Study is great because you can fit it in any schedule, no matter how packed, and you can train when you want and for how long you want. Plus, it is a lot cheaper, too!
The regular price of this special 6 manual set is clost to $100 and believe me, it is a bargain at that price! Heck that’s about 10% of some of the seminars we’ve seen and the skills you learn are every bit as effective!
But, for some reason, the creator of these manuals, The Customer Service Training Institute, has packaged them all together and priced the whole set at just $37.95!!!
They said their reason for doing this is to make sure that this training is available to anyone and priced it accordingly. It’s a great deal and one we enthusiastically recommend to anyone who wants to improve their customer service skills, add new skills to their resume, or just make themselves more valuable in the marketplace.
If you would like to learn more about this specially priced manual set, just click below. You’ll be really glad you did because this is one of the best values we have seen in years!
Welcome To The Customer Service Mall!
Greetings to everyone and welcome to our mall. Like you, we are all passionate about customer service and finding the best resources to help us deliver the very best exerience to every customer.
Customer Service is more than saying “Hello!” or greeting someone when they walk through the door or pick up the telephone. Customer Service is about providing the very best experience from start to finish so that your business gets the reputation it deserves and the word of mouth referrals and recommendations it needs!
We are proud to be an authroized distributor for The Customer Service Training Institute and will also provide other products, services, and publications from a wide variety of sources to help you find the information and insight you need to move your business forward.
Today it is hard to know exactly what you are getting and whether or not something is worth your time, money, and effort. When you purchase any product from us, you can rest assured that you will be getting a quality product that will provide everything it claims and probably more.
Not every product you see will make its way onto our pages because our reputation is on the line and we would never want you to feel disappointed or unhappy with anything you purchase.
With that in mind, take a few minutes to brwose through our pages and take a look at what is there for you. Please bookmark us and come back often as we have a lot of content and products to add and we will be doing that over the next weeks and months ahead.
We thank you again for stopping by and hope to see you regularly in the future. make sure to sign up for our notification list so you can be notified whenever we have something new or have a product or resource on special. It’s free, we don’t sell or share your information with anyone, and you even get a “thank you” gift from us for signing up!
Thanks again and see you often!
The Customer Service Mall
http://www.customerservicemall.com
